Politique de remboursement

GCC SPLAT Store (splat-mena.com). This policy applies to orders shipped to, or purchased by consumers located in, the Kingdom of Saudi Arabia, and is intended to align with the Saudi Arabia E-Commerce Law (Royal Decree No. M/126, dated 7/11/1440H) and its Implementing Regulations. It is provided for drafting purposes only and is not legal advice — please have it reviewed by KSA counsel before publishing.

1. Statutory Right of Withdrawal (7 Days)

In accordance with the E-Commerce Law, you have the right to withdraw from your purchase and return your item within 7 days of receiving it, without giving any reason. To be eligible for a return:

●       The item must be unused, unworn, and in the same condition you received it, with all original tags and packaging intact.

●       You must provide the original receipt or proof of purchase.

Returns requested outside this 7-day window may be accepted at our discretion but are not guaranteed and are not required by law.

2. How to Start a Return

To start a return, contact us at s.arabia@splatglobal.com within the 7-day window. Items sent back to us without first requesting a return will not be accepted.

If your return is approved, we will send you instructions on how and where to send your package and, where applicable, a return shipping label. Unless the item is defective, damaged, or was sent in error, return shipping costs are borne by you, consistent with the E-Commerce Law.

Returns should be sent to: [INSERT RETURN ADDRESS]

You can always contact us with return questions at s.arabia@splatglobal.com.

3. Damages, Defects and Incorrect Items

Please inspect your order as soon as it arrives. If an item is defective, was damaged in transit, or is not what you ordered, contact us immediately at s.arabia@splatglobal.com so we can evaluate the issue and arrange a repair, replacement, or refund at no cost to you. Claims for defective or incorrect items are handled separately from the standard 7-day withdrawal right described above and are not subject to the "unused" condition in Section 1.

4. Exceptions / Non-Returnable Items

In line with the exceptions permitted under the E-Commerce Law, the following categories cannot be returned under the statutory right of withdrawal:

●       Perishable goods (e.g. food, flowers, plants)

●       Goods made or personalized to your specifications (custom or special orders)

●       Digital content or software that has been downloaded, activated, or opened

●       Health, personal care, and hygiene products, for safety reasons

●       Hazardous materials, flammable liquids, or gases

A discount or promotional price alone does not remove an item from the statutory right of withdrawal — only the categories above are excluded. Gift cards are non-returnable and non-refundable, as they are not physical goods for the purposes of this policy. Please contact us if you are unsure whether a specific item qualifies for return.

5. Exchanges

The fastest way to get the item you want is to return the item you have and, once that return is approved, make a separate purchase for the new item.

6. Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, we will issue your refund to your original payment method as soon as possible, and in any case within 15 business days, in line with our obligations under the E-Commerce Law. Your bank or card issuer may take additional time to post the funds to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at s.arabia@splatglobal.com.

7. Store and Contact Information

GCC SPLAT Store

Commercial Registration (CR) No.: 4031081140

Address: Kind Fahd District Mekkah, KSA, Postal Code: 24346. Building no. 7071. (Short Address: MDFC7071)

Email: s.arabia@splatglobal.com

Phone: +966559612400